Refund policy

At Veloria Beauty Store, we take pride in providing high-quality products and excellent service to professional barbers and stylists. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may return most new, unused items within 14 days of delivery for a full refund or exchange. Products must be returned in their original condition and packaging, with all tags and seals intact.

To initiate a return, please contact our customer service team at:
📞 +1 (832) 544-9765
📍 9115 Antique Way, Manassas, VA 20110, United States

We recommend using a trackable shipping service for your return. Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used grooming products

• Disposable items

• Custom or special-order products

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–7 business days.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately at +1 (832) 544-9765 so we can resolve the issue promptly at no additional cost to you.

Questions?

For any questions regarding our return policy, feel free to reach out to our customer support team by phone or visit us at our office:
📍 9115 Antique Way, Manassas, VA 20110, United States

We value your business and strive to make every experience with Veloria Beauty Store exceptional.